1. Refund Policy:
- Astrovibes strives to provide valuable and satisfactory consulting services to our customers. However, if you are not entirely satisfied with the service provided, we offer a refund under certain conditions.
- Refunds will be granted within 7 days from the date of purchase.
- To request a refund, customers must contact our customer support team via email at infoastrovibes@gmail.com with their purchase details and reason for dissatisfaction.
- Refunds will only be issued for unused consulting sessions or if the service provided does not meet the agreed-upon standards.
- Refunds will be processed using the same method of payment used for the original transaction.
2. Cancellation Policy:
- Customers can cancel their consulting session with Astrovibes without penalty up to 01 hours before the scheduled session time.
- Cancellations made within 02 hours of the scheduled session time may incur a cancellation fee equivalent to 10% of the session fee.
- To cancel a session, customers must notify Astrovibes via email at infoastrovibes@gmail.com with their booking details.
- Astrovibes reserves the right to cancel consulting sessions due to unforeseen circumstances such as technical issues or consultant unavailability. In such cases, customers will be notified promptly, and alternative arrangements will be offered.
3. Exceptions:
- No refunds or cancellations will be granted for consulting sessions that have already been conducted, except in cases where the service provided was significantly below the expected standard.
- Astrovibes reserves the right to review and update this refund and cancellation policy at any time without prior notice.
By engaging in our consulting services, customers agree to abide by the terms and conditions outlined in this refund and cancellation policy. If you have any further questions or concerns, please don't hesitate to contact us.